Refund policy

The short version: final stock, no restocks - but your rights under Australian Consumer Law always apply.

Change of mind

• Change-of-mind returns are accepted within 14 days of delivery, as long as the product is unused, uninstalled and in its original packaging.
• Mufflers that have been fitted, welded, cut or modified can't be returned for change of mind.
• Customer pays return freight on change-of-mind returns. Refunds go back to the original payment method, minus original shipping.
• Sale items are covered by this policy the same as full-price items.

Faulty, damaged or not as described

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• Because this is final stock with no restocks, if a replacement isn't available we'll offer a refund (or a repair where appropriate).
• Arrived damaged? Email us within 7 days of delivery with photos of the product and packaging so we can sort it fast.
• We cover return freight for faulty or incorrectly supplied items.

Off-road use

Viken mufflers are sold for off-road and competition use only. Using them on a registered road vehicle may breach noise and vehicle-standards rules in your state. Damage caused by incorrect installation, misuse or modification isn't a fault - but this doesn't limit your Australian Consumer Law rights.

How to start a return

Email sales@viken.com.au with your order number and the reason. We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first.